CUSTOMER SERVICE INFORMATION
For general inquiries about Birdie Media’s products or services or questions regarding an order call toll free 1-800-218-1205 or email us at info@BirdieMedia.net. To submit a question regarding graphics or artwork email graphics@BirdieMedia.net.
Birdie Media accepts the following credit cards: Visa, MasterCard, American Express and Discover. No surcharge will be incurred for using your credit card to make a purchase. Please be sure to provide your exact billing address and phone number that your card issuer has on file. Incorrect information may cause your order to be rejected or refused. Your credit card will be billed at checkout.
COMPANY/PERSONAL CHECKS, MONEY ORDERS OR CASHIER’S CHECKS
We accept checks or money orders in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. Personal and company checks will require up to 10 business days after receipt for clearance of funds before your order is processed. A $25.00 fee will be charged for any returned check resulting from insufficient funds. Free shipping is provided only for orders with a lead time of 3+ weeks. If paying by check be sure that there are at least 15 business days before your event or your order will need to be cancelled since we cannot guarantee that it will arrive in time for your event.
MULTIPLE PRODUCT ORDERS
Birdie Media will make every attempt to ship all products together however; it is common for products to ship separately as some products have quicker turnaround than others. If an order is split into multiple shipments all products should arrive within a couple days of each other. We will provide tracking numbers for each group of products.
All orders ship via UPS or FedEx using standard delivery. Expedited shipping is sometimes necessary if you are placing an order within our mandatory three week lead time. A representative will contact you to determine whether or not expedited shipping is an option. If it is determined that we can fulfill your order in time for your event using expediting shipping and you wish to utilize that method of freight – you will be responsible for the additional expedited shipping charges. We cannot be held responsible for delayed or late shipments due to inclement weather or lateness affected by unforeseen natural disasters.
A handling charge of $20.00 will be automatically added to the total for each product order. The handling charge includes costs associated with shipping materials, pack and ship, movement of goods, recreation of sponsor logo(s), color adjustments and conversion to high resolution for proper print output.
Birdie Media is required to charge and withhold the applicable sales tax for orders scheduled for delivery to addresses within the state of Arizona. Sales tax is not required for valid charity golf events within the state of Arizona.